VFM Services offers claims handling, risk management solutions and training to the financial services industry. The company commenced operations in August 2000 and is responsible for introducing what is termed 'Conversation Management' to the commercial world. It designed and developed the ground breaking New ERA Screening Process; based on a mix of forensic psychology and conversation management, with one key strand throughout; true customer focus.

VFM Services is now, within the UK, universally accepted as the company for volume fraud consultancy and training with brand awareness also well established in Europe.