Telecoms

For any office environment, telephony is a key requirement of daily operations.

Within the NetSupport Business Continuity Suites, the system has been specified to meet the needs of the most demanding customer.  All our ISDN 30 telephone lines are permanently available, 24/7, 365 days a year.

The system is managed by a Siemens Realtis DX switch and the infrastructure includes:

• Siemens Realitis DX AC switch
• 800 port DX web professional
• Siemens RAD system providing Automatic Call Distribution (ACD) with up to 255 Queues and Agent Groups
• 210 digital extensions
• 240 inbound ISDN30e lines (excess to allow for call centre queue management)
• 16 analogue ports
• 210 Optipoint digital display phones, with headset amplifiers
• Oak call management and reporting system

NEXT >>